FAQs

  • Return Policy

    All Sales Are Final: Due to the perishable nature of our products, we do not accept returns or refunds. Please verify your order details before purchasing.

    Order Issues: If you have any issues, contact us immediately at swubakes@gmail.com, and we’ll do our best to resolve them.

    Pickup Instructions: Pickup must be at the specified date and time. If you cannot pick up, do not place an order. Contact us in advance for assistance.

  • Order Timeframe

    Regular Macarons (24-48 macarons): Please place your order at least 7 days in advance to ensure availability.

    Large Orders (more than 48 macarons): For larger orders, we recommend placing your order at least 14 days in advance to ensure we can accommodate your request.

    Custom Character Macarons: Due to the complexity of custom designs, please place your order at least 14 days in advance.

  • Macaron Care & Duration

    Refrigeration: Keep macarons in an airtight container in the fridge and enjoy them within 5-7 days.

    Freezing: For up to 1 month, store in an airtight container.

    Serving: Thaw at room temperature: 15 minutes from the fridge or 30 minutes from the freezer.

    Handle Gently: Be gentle when handling macarons to avoid breakage.

  • Shipping

    Unfortunately, we do not offer shipping due to the delicacy of macarons. We are pick-up only in Fort Greene, Brooklyn.

  • Delivery

    We do not offer delivery as a standard service. However, delivery may be available upon request for an additional charge. Within Fort Greene, Brooklyn. 

  • Payment Methods

    We accept major credit cards, PayPal, Venmo, Apple Pay and other secure payment options available on our checkout page.

  • Allergens

    Our macarons contain almonds, eggs, and dairy. Made in a licensed home bakery that also handles gluten and tree nuts. Contact us for more details if you have severe allergies.

  • Gift Box Extras

    We offer a variety of add-ons including ribbons, colored paper filling, and stickers to personalize your macaron gift boxes. These options come at an additional cost.

  • Custom Orders

    Don't see what you want? We welcome custom orders. Please email us or DM us on Instagram for more details.